Jombet is committed to protecting the privacy and personal data of every member. This policy clearly explains how we collect, use, store, and protect your information.
Six core principles that guide how Jombet manages and protects the personal data of our Malaysian members.
All data transmitted between your device and Jombet's servers is protected with 256-bit SSL encryption — the same security technology used by leading Malaysian banks such as Maybank and CIMB. Your information cannot be intercepted by any third party while in transit.
Jombet never sells, rents, or commercialises member personal data to any third party for marketing purposes. Your data belongs to you — we only use it for the purposes to which you have consented, namely account management and transaction processing.
As a Jombet member, you have full rights to access, correct, transfer, or delete your personal data. You may also withdraw your consent to data processing at any time by contacting our support team at support@jombet.best.
Jombet members' personal data is stored on servers protected by strict physical and digital access controls. Only authorised personnel may access members' personal data, and all access is logged and monitored for internal security audit purposes.
Jombet retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Malaysian law. When data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures.
In the event of a data security breach that may affect your personal data, Jombet will notify you within a reasonable time and take immediate steps to contain the damage and protect your account from any further consequences.
Important Note: This Privacy Policy describes how Jombet ("we", "platform") collects, processes, stores, and protects your personal data when you use our platform at https://jombet.best. By registering for or using the jombet platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
Jombet collects various types of personal data from our members during the registration process, platform usage, and communications with our team. Below are the categories of data we collect and the sources from which they are gathered:
When you register an account or use Jombet's services, you provide the following data directly to us:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, identity card number (MyKad), date of birth | Identity verification (KYC), legal compliance |
| Contact Data | Malaysian phone number, email address | Account management, communications, OTP verification |
| Financial Data | Payment methods (Touch 'n Go, DuitNow, GrabPay, FPX, etc.), deposit and withdrawal records | Transaction processing, fraud prevention |
| Game Data | Betting records, game history, account balance | Platform management, legal compliance, dispute resolution |
| Communication Data | Live chat records, emails, complaints, and enquiries submitted to jombet | Customer support, service improvement |
When you access the Jombet platform, we automatically collect certain technical information to ensure the platform operates smoothly and securely:
In certain situations, Jombet may receive your personal data from legitimate third parties, including identity verification service providers, Malaysian local payment providers such as Touch 'n Go eWallet and GrabPay, and live casino game providers that support our platform. All such third parties are bound by strict data protection agreements with Jombet.
Jombet uses collected personal data only for legitimate purposes that are directly related to providing our platform services to you. The following are the primary purposes for which your data is used:
Your data is used to create and manage your Jombet account, process registrations, verify your identity, manage logins and account security, and ensure you have access to all platform features you are entitled to based on your account profile.
Your financial information is required to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, CIMB Clicks, and other local payment methods we support. This data is also used to process your withdrawal of winnings, manage your account balance, and generate transaction records for tax and legal compliance purposes.
As a platform operating in the online entertainment industry, Jombet has a legal obligation to comply with anti-money laundering (AML) and know your customer (KYC) requirements. Your personal data is used to fulfil these obligations, including monitoring suspicious transactions, verifying the source of funds, and reporting to the relevant authorities where required by law.
Aggregated usage data helps Jombet's technical and product teams understand how our platform is used, identify areas for improvement, and develop new features that are more relevant to Malaysian players. This data is analysed collectively and is not linked to any specific individual for these purposes.
Jombet uses your phone number and email address to send important account-related notifications — including deposit and withdrawal confirmations, security alerts, changes to our terms of service, and critical platform updates. These communications are necessary for the safe operation of your account and cannot be opted out of.
Regarding Marketing Communications: jombet will only send you promotional emails or messages about bonuses, special offers, and the latest promotions if you have consented to receive such communications during registration or at a later stage. You may opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting the jombet support team.
Jombet does not sell, rent, or disclose your personal data to third parties without your consent, except in the circumstances outlined below. We only share data with parties that have a legitimate need and have agreed to protect your data in a manner consistent with this Privacy Policy.
We share necessary data with third-party service providers who help us operate the jombet platform, including:
All of these service providers are bound by data protection agreements that require them to safeguard your data and use it solely for the purposes specified.
Jombet may disclose your personal data to Malaysian government authorities, regulatory bodies, or law enforcement agencies if we are required to do so by applicable law, court order, or in the context of a lawful investigation into illegal activity or fraud.
In situations where jombet is required to disclose data to protect the safety, rights, or property of the platform or its users — including fraud detection and prevention, anti-money laundering, or cybersecurity threats — we may share relevant information with legitimate third parties such as cybersecurity firms or the relevant authorities.
The jombet Promise: We have never sold, and will never sell, members' personal data to advertisers, data brokers, or any third party for commercial marketing purposes. Your trust is jombet's most valuable asset.
Platform Jombet uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Below are the types of cookies we use and their purposes:
These cookies are essential to the core functionality of the jombet platform and cannot be disabled. They include session cookies that maintain your login status, security tokens to protect your account, and cookies that remember your interface language preference. Without these cookies, the jombet platform will not function properly.
We use analytics cookies to understand how members use the Jombet platform collectively — which pages are visited most, time spent in each section, and common navigation paths. This information helps us improve the platform's design and user experience. Analytics data is collected in aggregate and is not linked to any individual.
You can manage or delete cookies through your web browser settings. Most modern browsers such as Chrome, Firefox, and Safari allow you to view, delete, and block cookies from specific websites. Please note that disabling essential cookies may affect the functionality of the Jombet platform and your gaming experience.
Jombet continuously invests in cutting-edge security infrastructure to protect the personal data of all our members. Data security is not simply an add-on feature for us — it is the cornerstone of the trust built between Jombet and every Malaysian player who trusts our platform.
Jombet has a comprehensive incident response procedure to address any data security breaches. In the event of an incident that may affect your personal data, our security team will:
As a jombet member and data subject under applicable data protection laws, you hold several important rights regarding the personal data we keep on you. jombet respects and supports the exercise of these rights:
You have the right to request a copy of the personal data Jombet holds about you. We will provide this information in a readable format within 30 days of your request. Send your request to support@jombet.best with the subject line "Data Access Request".
If you find that the personal data Jombet holds about you is inaccurate or incomplete, you have the right to request a correction. You can update basic details such as your email address and phone number directly in your Jombet account settings, or contact our support team for more complex changes.
In certain circumstances, you have the right to request that Jombet delete your personal data. Please note that this right is not absolute — there are situations where we are legally required to retain certain data, such as financial transaction records for anti-money laundering compliance purposes.
You have the right to receive the personal data you have provided to Jombet in a structured, machine-readable format, and to transfer that data to another data controller should you choose to do so.
You have the right to object to the processing of your personal data for certain purposes, including direct marketing. If you object to processing for marketing purposes, jombet will cease processing your data for that purpose immediately.
Under certain circumstances, you have the right to request that jombet restrict the processing of your personal data while a dispute or correction request is being resolved. During the restriction period, we will only store your data and will not use it for active processing.
To exercise any of the above rights, please contact the jombet personal data support team by email at support@jombet.best by stating the right you wish to exercise and your account information. We will process your request within 30 calendar days. For complex cases, we may require up to 60 days and will notify you of this extension.
Platform Jombet is not directed at individuals under the age of 21, and we do not knowingly collect personal data from such individuals. Should we discover that we have inadvertently collected personal data from an underage individual, we will take immediate steps to delete that data and close the associated account.
If you believe a minor has registered an account on Jombet, please contact us immediately at support@jombet.best so we can take the appropriate action.
The jombet platform may contain links to third-party websites or services. This Privacy Policy applies solely to the jombet platform and does not cover the privacy practices of any other platform or service. We are not responsible for the content or privacy practices of any third-party platform you access via links from jombet.
We encourage you to read the privacy policy of every platform you visit and interact with, especially if you intend to share any personal information with them.
Jombet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, current legal requirements, or technological developments. The date of the most recent amendment will always be displayed at the top of this page.
For significant changes to the way we handle your personal data, Jombet will notify you via email or in-platform notification at least 14 days before the changes take effect. Your continued use of the Jombet platform after such notification will be considered your acceptance of the updated Privacy Policy.
Contact Us: For any questions, concerns, or requests relating to this Privacy Policy or the management of your personal data at Jombet, please contact our team at support@jombet.best or via 24/7 live chat on our platform. We communicate in both Bahasa Melayu and English and will endeavour to respond to all privacy enquiries within 3 business days.
For us at Jombet, privacy is more than a legal obligation — it is a core value we hold wholeheartedly. We understand that when a Malaysian player chooses to register with jombet, they are entrusting us not only with their money, but also with sensitive personal information. We do not take that trust lightly.
That is why we continually invest in the latest security technologies, train our team on data protection best practices, and maintain a privacy policy that is clear and easy to understand. We also actively review and update our data protection practices to ensure they consistently meet or exceed current industry standards.
When you play baccarat at a live table Jombet, watching a Malaysia Super League or EPL match while placing your Sports Betting wagers, or enjoying your favourite slots — you do it all with the confidence that your personal information is in safe and responsible hands. That is Jombet's promise to every member across Malaysia.
Quick answers to the most frequently asked questions about privacy and data protection at jombet.
Your personal data is fully protected. Join over 500,000 Malaysian players who already trust jombet — register for free today and claim your welcome bonus of up to RM1,000!